FOR USING THE INTERNET PLATFORM Gifto.mk

Please read these General Terms and Conditions for using the Gifto.mk website carefully, they are mandatory for all users. If you do not agree with them, you do not have the right to visit or use the website. If you have any questions or comments, you can contact us at [email protected] .

I. General provisions

1. “Gifto.mk” is a website that is a specialized online platform on which offers for services/goods provided by third-party contractors (“Contractors”) are published and promoted, available at the internet address: https://gifto.mk/ (“Platform”). The owner and administrator of the platform is GIFTO 2023 DOOEL Skopje – a Macedonian company registered in the Central Register of the Republic of North Macedonia with EMBS: 7689063 EDB: 4080023616538, with registered office and legal address: Skopje, Zagrebska Street, No. 7A-8 (hereinafter referred to as the “Administrator”). Correspondence details: 1000 Skopje, Zagrebska Street, No. 7A-8, e-mail: [email protected] .
2. These General Terms and Conditions (“General Terms and Conditions”) constitute an agreement between the Administrator and any internet user (“User”) who uses the Platform by performing any of the following actions:
   – purchasing Vouchers;
   – booking an experience using a Voucher.
   In each of these cases, the user will be offered to read and accept the General Terms and Conditions before the final step. The contractual relationships under these General Terms and Conditions apply only to users who have performed one of the listed actions.
3. In the event that the User does not agree with the General Terms and Conditions of the platform, he may not visit, use or be a party to the legal relations conditioned by it.
4. By using the Platform, each User declares that he/she is at least 18 years old and has the right, authority and capacity to enter into and be bound by the General and Special Terms and Conditions of the Platform. The Administrator is not responsible for any circumstances or events that arise in the event that the User has provided false or misleading information.
5. The General Terms and Conditions regulate the conditions under which Users use the Platform, purchase for themselves or for third parties vouchers issued by the Administrator and/or use these vouchers when concluding a Distance Selling Agreement for the purchase of services/goods promoted on the Platform and provided by the Contractors.
6. The providers of the services/goods offered on the Platform are third parties, with whom the Administrator has concluded an agreement, according to which the offers for the services/goods provided by the Provider are published on the Platform, it is possible to conclude Distance Selling Agreements between the Providers and the users of the said services/goods, as Providers, have undertaken the obligation to accept payment under these agreements through vouchers issued by the Administrator (“Vouchers”).
7. The contracting parties under these General Terms and Conditions are the Administrator and the Users. The General Terms and Conditions do not regulate the relationship between the Users and the Contractor providing the services/goods for which offers are published on the Platform. The General Terms and Conditions do not regulate the relationship between the Administrator and the Contractors for whose services/goods offers are published on the Platform.
8. The distance sales contract between the Service Provider/Goods and the User, which is concluded through the Platform (reservation request), differs from these General Terms and Conditions. By accepting the General Terms and Conditions, the User agrees with the content of the Distance Sales Contract. After making the stipulated advance payment through a pre-purchased voucher and requesting a reservation of a specific service/goods through the Platform, the User enters into a contractual relationship with the Service Provider, according to the terms and conditions of these General Terms and Conditions, described below.

II. Explanation of some terms

Users declare that they are familiar with and agree with the definitions of the following terms:

A website is a collection of Internet pages, with the common title Internet page, that loads in your browser when you type the email address gifto.mk;

A user/client of a website or site is any person who purchases a voucher or books an experience through the Platform.

Interface – a combination of graphic objects connected to program code, through which the User communicates with the Internet in a manner accessible to him.

Platform – a set of conceptual, programming and graphic solutions that constitute a complete product, providing an accessible environment for the User to access the possibilities of the Internet space.

Browser – a computer program that provides the ability to transfer, process, and visualize data using various types of data transfer protocols.

An electronic link is a link marked on a specific internet page that enables automatic referral to another internet page, information resource or object through standardized protocols.

Malicious actions are actions or inactions that violate Internet ethics or cause harm to persons connected to the Internet or connected networks, sending unsolicited communications (unsolicited commercial messages, SPAM), gaining access to resources with other people’s rights and passwords, using flaws in systems for personal gain or obtaining information (HACK), performing actions that may qualify as industrial espionage or sabotage, damaging or destroying systems or information strings (CRACK), sending “Trojan horses” or causing the installation of viruses or remote control systems, disrupting the normal operation of other Internet users and connected networks, performing any actions that may qualify as a criminal offense or administrative offense under Macedonian legislation or other applicable laws.

Information System /System is any individual device or set of interconnected or similar devices that, when executing a specific program, provide automatic data processing.

The website within the meaning of these General Terms and Conditions means an integral and separate part of a website.

An IP address (“IP address”) is a unique identification number that links a computer, website, or user resource in a way that allows its localization on the global Internet network.

A fortuitous event is an unforeseen circumstance at the time of conclusion of the contract, which objectively makes it impossible to provide services.

A website (“website”) is a specific location on the global Internet network, accessible through its unified address (URL) under HTTP, HTTPS or other standardized protocol, and containing files, programs, text, sound, images or other materials and resources.

Voucher – a virtual or paper document with a unique number, issued by the Administrator to customer users, which can be used to book an experience through the Platform. The voucher is not a means of payment, cannot be used as such and cannot be exchanged for its monetary equivalent.

The visual presentation of the services/goods (photographic material) on the Platform only shows the type of activity offered by the Service Provider and does not represent the actual performance of the service. There may be discrepancies between the implementation of the service, the location of the offer, the type of equipment, etc. for which the Administrator is not responsible.

The description of the services/goods on the Platform includes information about the service/goods provided by the relevant Service Provider. There may be discrepancies between the description of the service and its implementation, depending on unforeseen circumstances, adverse weather conditions, etc. for which the Administrator is not responsible.

Cookies are small information files that are stored in the User’s internet browser (data on the language used, connection time, visited websites) or hard drive when visiting the Platform.

“Distance Sales Agreement” is an agreement within the meaning of Chapter 2 of the Consumer Protection Act (CPA), concluded between the User and the Contractor through the Platform for the purchase of a specific service/goods promoted on the Platform.

“Active action” is clicking/pressing/selecting an electronic link or advertising banner that takes the User to the Gifto.mk website.

“To maintain passive behavior” means not to leave the gifto.mk page once it has loaded in the User’s browser.

“Voucher Buyer” – a natural or legal person who has purchased a voucher through the Platform.

“User” – any natural person who uses the Platform by viewing the offers for services/goods published on it, purchasing a voucher or using a voucher when concluding a Distance Selling Agreement.

“Voucher Holder” – a natural/legal person who owns a Voucher issued through the Site and/or has an identification number for such a Voucher, regardless of whether this natural/legal person is the Purchaser of the Voucher.

“Voucher User” – a person who uses the voucher purchased from the Site to book services offered by third parties – Contractors.

Voucher recipient – ​​the person whose name is written on the voucher and/or who received the voucher as a gift.

III. Subject of the contract and obligations of the parties

1. The Administrator provides the Platform Users with the opportunity to conclude a Distance Selling Agreement within the meaning of Chapter 2 et seq. of the Consumer Protection Law, for the purchase of services/goods promoted on the Platform and performed by a third party – Contractor, with whom the Administrator has concluded an Agreement, pursuant to which the Contractor accepts vouchers purchased through the Platform as proof of the advance price paid under the Distance Selling Agreement.
2. The User declares that he is familiar with these General Terms and Conditions and that he agrees with them by checking the option “I am familiar with and accept the General Terms and Conditions”. By checking the box, the User agrees and accepts that his relationship with the Administrator is regulated by these General Terms and Conditions.
3. By providing information (contact and information related to the User’s order) on the Platform, the User agrees that the Contractor and/or the Administrator may contact the User regarding the information he/she has sent, but the Administrator is not responsible for the provision of any individual good or service.
4. The information and materials about the services/goods offered by the Contractors through the Platform are provided by the Contractors to the Administrator, and the Administrator is not liable in the event that he was misled by the Contractor, or if the Contractor did not notify him in a timely manner of the need to make appropriate changes to the offers.
5. All materials on the Platform are intended for informational purposes only and do not constitute advice for the purchase of any particular product or service. The User accepts and agrees that the use of the materials on the Platform is at his own risk.
6. The administrator is not liable in the following cases:

6.1. For damages caused by other sites accessible through links/banners or other connections placed on the Platform;

6.2. For possible deficiencies and/or other liability for claims related to the services/goods promoted on the Platform and in the voucher, as well as if the conditions provided by the Service Provider published on the Platform prove to be inadequate or incorrect, in this case, all claims are directed to the Service Provider, for which the Administrator provides assistance to the User;

6.3. For the quality of the provided goods or services promoted on the Platform. All issues arising in this regard will be resolved between the User and the Contractor who provided the specific good or service;

6.4. For violation of copyright and related rights through the placement of materials subject to these rights provided by Users, Performers or third parties who promote and/or use the services of the Platform;

6.5. For all damages caused to Users during the provision of the service/goods by the Contractors or third parties;

6.6. For damages caused by the behavior of third parties promoting through the Platform or third parties who are Contractors;

6.7. For damages resulting from the absence or interruption of access to the Platform, regardless of the Administrator’s team. The Administrator reserves the right to suspend the Platform at any time without explaining the reasons for this, including, but not limited to, updates or improvements to the site, and shall not be liable for such suspension;

6.8. If the User allows third parties to learn the unique code of the Voucher, the Administrator shall not be liable for any illegal use of the code by a third party;

6.9. The Administrator is not liable for material and immaterial damage and damages caused by the use of the goods or services provided by the specific Contractor, including bodily injury, death or other physical or mental damage caused, etc.

7. All goods or services offered on the site are subject to their availability and seasonal validity and depend on the Contractors. The Administrator reserves the right to change the promoted offers, the Contractors it works with and the places where the service is performed during the validity of the purchased voucher, offering the best alternative for the User with the same or greater value.
8. The User undertakes, during the use of the access to the Platform that is provided to him/her: to comply with Macedonian and European legislation, these General Terms and Conditions, Internet usage ethics, moral rules and good manners; not to damage the good name of others and not to call for a violent change of the constitutionally established order, to commit a crime, violence against a person or incite racial, national, ethnic or religious hostility, not to preach fascist or other anti-democratic ideology, not to violate anyone’s property or non-property rights, including intellectual property rights; to immediately notify the Administrator of any case of committed or discovered violation; not to interfere with the proper functioning of the system, not to hinder the identification procedure of another user, not to access beyond the allowed access, not to disrupt or hinder the availability, confidentiality or quality of the provided access, as well as not to use it in a way that causes refusal of its use; not to extract by technical means or in a technical manner information resources or parts of the information resources belonging to the databases located on the Platform and thus not to create their own database in electronic or other form; not to impersonate another person or otherwise mislead third parties about their identity or their belonging to a certain group of persons; not to perform malicious acts within the meaning of these General Terms and Conditions.
9. Except in cases where it is expressly agreed, the User may not reproduce, modify, delete, publish, distribute and publish in any other way the information resources presented on the Platform.

IV. Protection of personal data

1. In carrying out its activities related to the Platform, the Administrator collects and processes information that constitutes personal data, in accordance with all requirements of Regulation (EU) 2016/679 (also known as GDPR) and applicable domestic legislation. For detailed information on the collection and processing of personal data by the Administrator, you can read in the Privacy Policy, an integral part of the General Terms and Conditions, here: https://gifto.mk/privacy/
2. The holder of the Voucher is not obliged to provide personal data about the user. The person who owns the voucher may dispose of it, except in the case of a request for a refund.
3. The Administrator collects, uses, stores and processes personal data of users that is necessary in connection with the sale of vouchers and the provision of products/services through the Platform.

V. Cookie Policy, Advertising and Marketing

1. The user’s actions on the Platform and information about the products/services purchased by him may be used by the Administrator for marketing purposes.
2. The platform uses “cookies”. You can read detailed information about “cookies” in the Cookie Policy here: https://gifto.mk/cookies/

VI.Rules for vouchers purchased through the platform 

 VI.1. General conditions and procedure for purchasing a voucher

1. The vouchers issued by the Administrator (“Vouchers”) offered through the Platform are multi-purpose vouchers intended within the meaning of “3-a. Value vouchers” of the Law on Value Added Tax (VAT). The purchased voucher confirms only the payment of the price for which it was purchased. The purchase of a voucher does not constitute the conclusion of a Contract for the provision of a specific good/service for which an offer has been published on the Platform and does not constitute a request to conclude a Distance Selling Contract for the provision of these services/goods.
2. In the content of the vouchers:

a) A service for which the voucher is recommended is indicated. This recommendation does not oblige users to use the voucher for the specified service, nor does it oblige the Administrator or Contractor to provide it;

b) a period of validity is specified;

d) a designated unique code, which is entered upon subsequent booking of certain services. Users must prevent third parties from knowing the specified code, and the Administrator is not responsible for any illegal use of the code by a third party.

3. The validity period of each Voucher is 12 months and can be extended for the next 12 months under the conditions set out below. To extend the validity period of the Voucher, the User may submit a request for extension before the expiry of the Voucher via this link: https://gifto.mk/extend/. The extension is charged in the amount of 20% of the value of the Voucher, but not less than 600 denars.
4. After the expiration date, the Voucher remains valid for another 30 days as a grace period, during which it can be extended. After the expiration of this period, the Voucher becomes invalid and cannot be used to purchase products/services offered on the Platform, and the Administrator is not obliged to refund the amount paid by the User.
5. Each voucher represents a prepaid amount to the Administrator, whereby users can use the voucher for partial or full payment of products/services offered through the Platform. The same rights are also available to persons who possess vouchers (gift) issued by the Administrator, even though they were not the purchasers of the vouchers.
6. The issued voucher can only be used through the Platform for payment of products/services when concluding a Distance Selling Agreement (reservation request) with a specific Executor. The voucher cannot be presented directly to the Executor. Once used, the voucher becomes invalid and cannot be used again for another reservation.
7. When purchasing a voucher, the user should check the option “I am familiar with and accept the general terms and conditions”, as well as the appropriate option that they are familiar with the Privacy Policy and agree to the processing of personal data.
8. The price according to the contract is paid in advance through the specified payment methods on the Platform. Making the payment, on the one hand, represents a voluntary statement by the user that he agrees to pay for the service, and on the other hand, represents an electronic statement of will that he accepts the terms and conditions for the purchase and sale of a voucher.
9. After concluding the contract, the user receives a message at the e-mail address provided when submitting the request, confirming the successful acceptance of his electronic declaration of will, which constitutes confirmation that the contract has been concluded.
10. Any change in circumstances related to the contract is communicated to the user by sending an electronic message to the e-mail address provided when placing the order.

VI.2. Order and payment

1. Voucher orders are accepted and processed every business day from 10:00 AM to 2:00 PM.
2. Each order includes the following mandatory elements: order number; ordered products/services, quantity, unit price and total value; payment method; total order price; delivery address; Buyer data (telephone, email address).
3. After receiving the confirmation email, the User is obliged to check the accuracy of the data submitted by him, and in case of need for correction, to immediately contact the Administrator to make the necessary correction.
4. The order confirmation is made on a business day, if the order is placed before 2:00 PM, and if it is placed after 2:00 PM, on the next business day. In the case when the order is placed on a non-business day, the confirmation is made on the first following business day.
5. The final price of the Voucher, according to the order, is calculated as the sum of the prices of the selected services included in the Voucher. All prices on the Platform are listed in Macedonian denars. The prices of the vouchers do not include the costs of luxury packaging and its delivery, as well as additional products/services (flowers, candies, etc.), which are ordered and paid for separately.
6. Gift voucher is available in 2 variants – electronic voucher, paper voucher.
7. Payment Methods: The Platform provides the following options for payment of Vouchers: payment by bank transfer; payment in cash or by debit/credit card upon delivery; online by debit/credit card.

7.1. Payment via bank

Payment of the Voucher by bank transfer is made to the following transaction account:

270076890630157

Bank: Halkbanka AD Skopje

Recipient: GIFTO 2023 LLC Skopje

Payment purpose: Order number

After placing the order and selecting this payment method, the User has up to 48 hours to make the payment via bank transfer. Upon receipt of the payment, a representative of the Administrator sends the Voucher according to the already confirmed method and delivery conditions.

7.2. Payment in cash or by debit/credit card upon delivery

Payment for the ordered Voucher can be made in cash or by debit/credit card, directly to the courier upon receipt of the shipment.

The Administrator has concluded an agreement with the company that provides express delivery services and which operates as a licensed postal operator and issues a postal transfer receipt for the value of the due cash payment upon delivery. This receipt is a legally recognized document that replaces the issuance of a fiscal receipt by the Administrator.

7.3. Online payment with credit and debit card

Payment for a Voucher ordered through the Platform can be made by credit or debit card. Supported cards: Visa, Visa Electron, Maestro, Master Card, etc. Upon receipt of the payment, a representative of the Administrator sends the voucher according to the already confirmed method and terms of delivery. The Administrator does not collect, store or otherwise have access to information about the Users’ card details.

VI.3. Delivery of the voucher

1. The electronic voucher is sent by e-mail to the client without any payment having been made. The voucher, which is contained in the e-mail, will be automatically activated when the Administrator receives the payment.
2. The delivery of a paper voucher is carried out by an employee of the courier company with which the Administrator has concluded a contract. The delivery cost is not part of the price of the Voucher, but is explicitly stated by the Administrator when purchasing the Voucher, and is paid to the Administrator together with the price of the Voucher. The User receives the requested order at the specified delivery address or at the office of the courier company specified by him.

a) The price of packaging (gift voucher, gift box, luxury gift box, bag and card, etc.) is additionally paid.

3. Delivery time:

a) Confirmed and paid order by 2:00 PM every business day – standard delivery 2-4 business days or depending on the courier company’s schedule;

b) Confirmed and paid order after 2:00 PM – delivery is made within 3-5 business days or depending on the courier company’s schedule.

VI.4. Change and cancellation of the Voucher order

1. The User has the right to change their order or cancel it within 14 days, calculated from the date of conclusion of the Distance Selling Agreement with the Administrator for purchasing a voucher.
2. When the user exercises the right to withdraw from the Distance Selling Agreement, the Administrator shall refund all amounts received from the user, with the exception of:
   a) The costs of delivering the voucher;
   b) Amounts for products that are made to order by the user or according to his individual requirements, have a short shelf life or cannot be returned for hygiene or health reasons (packaging, cards, bags, flowers, candies, etc.).
3. The Administrator returns the received amounts to the transaction account specified by the User in a Macedonian bank; when the payment was made with a debit/credit card, the amounts are returned to the same card with which the payment was made.
4. When the user exercises the right to withdraw from the Distance Selling Agreement, the Administrator shall refund the value of the voucher without undue delay and no later than 14 days from the date on which he was notified of the user’s decision to withdraw from the agreement, with the exception of the following cases:
   a) The costs of delivering the voucher are not refundable in accordance with the Consumer Protection Act (“CPA”).
   b) Amounts are not refundable for products that are made to order by the user or according to his individual requirements, have a short shelf life, or cannot be returned for hygiene or health reasons (packaging, cards, bags, flowers, candies, etc.).
5. Cancellation of an order is accepted in writing via email, with a completed and sent by email form for exercising the right to cancel the Distance Selling Agreement, which can be found here: https://gifto.mk/return/. Cancellation made by phone or in any other way is not considered valid.
6. In the event that the Contractor is unable to provide the reserved service, the Administrator gives the User the opportunity to use the voucher for other services/goods of his/her personal choice of the same or greater value, in exchange for an additional payment.
7. After the expiration of the period specified in point 1, the amounts of Vouchers are not refundable.
8. Before requesting a reservation for a specific service/good through the Platform, during the validity period of the Voucher, the User may use the Voucher to request a reservation for any service/good from the Platform without being bound by the specific service/good specified in the Voucher.

VI.5. Technical steps for concluding the Distance Selling Agreement. Reservation and fulfillment of the services specified in the Voucher

1. To use the purchased Voucher, the holder of the Voucher must take steps to conclude a Distance Selling Agreement for the provision of the service/goods with the Contractor, through the Platform (“Distance Selling Agreement”), also called a RESERVATION REQUEST. This usually happens through the MY VOUCHER page – https://gifto.mk/my/ or through the page of the selected experience.
2. The parties to the above-mentioned Distance Selling Agreement are the User who purchased the Voucher (or Holder of the Voucher), on the one hand, and the Contractor (supplier of the relevant product/service) – on the other hand. The Administrator is not a party to this Distance Selling Agreement, but only has rights and obligations towards the User in accordance with these Rules and General Terms and Conditions.
3. The subject of the Distance Sales Agreement is the provision of services/goods by the Contractor in accordance with the offers published on the Platform, in return for a Voucher presented by the User which serves as proof of payment under the Distance Sales Agreement.
4. The User submits a request to conclude a Distance Selling Agreement by way of reservation, by filling out the reservation form on the Platform, stating the selected service, the Voucher code, the desired date, approximate execution time and a contact telephone number.

a) The User should familiarize himself with the General Terms and Conditions and their annexes and accept them by checking the appropriate box on the Platform;

b) The user should familiarize himself with the terms and conditions of the relevant offer and accept them;

c) The User should confirm that he/she is familiar with the processing of personal data by checking the appropriate box on the Platform;

d) The User announces the conclusion of the Distance Selling Agreement by clicking on the appropriate button to complete the reservation.

5. The User should pay for the selected service/goods through the purchased Voucher(s), and in case the value of the Voucher(s) is lower than the price of the selected service, the User will pay the difference, with the Administrator accepting the payment on behalf of the Contractor. If the price is lower, the remainder will remain as the balance of the voucher, and the voucher itself will be converted into a discount code and can be used when completing the next order on the Platform.
6. The Administrator does not guarantee that the prices of the offers for the services/products, specified on the date of purchase of the voucher, will remain the same at the time of conclusion of the Distance Sales Agreement for the specific service with the Executor (RESERVATION REQUEST). The services are purchased with the voucher at the published price at the time of conclusion of the Distance Sales Agreement between the user and the Executor (RESERVATION REQUEST). In the event of a change in the prices of the services/products by the Executor, an additional payment may be required from the user in accordance with the order specified in these Rules.
   6.a) If the user holds a voucher for an experience that is no longer offered or is not realized by the Executor, the user may use the voucher to book any other experience offered on the Platform. It may happen that after purchasing the voucher, the organizer discontinues the offer of the service, changes it or there are no available dates nearby (for example, for the time of seasonal experiences or during the peak season). All vouchers are universal and can be used to book any experience on Gifto.mk. Discontinuation of the offer of a particular experience is not a basis for a refund by the Administrator.
   6.b) The universal voucher cannot be used as a discount code or promo code when purchasing another voucher. It can only be used to book another experience offered on the Platform.
7. Depending on the conditions chosen by the Executive, after concluding the Distance Selling Agreement (reservation request), the user may be forced to perform additional actions – for example, to contact the Executive in a manner specified by him.
8. The User may make changes to the reservation made only if specified by the Executor in the terms of the offer, before the published date, during business hours, unless otherwise expressly stated in the terms of the service offer. For this purpose, the USER contacts the Executor to clarify the changes.
9. In the event that the Service Provider under the Distance Selling Agreement fails to perform the Service on the reserved date and time, for reasons beyond its control, the User has the right to choose another date proposed by the Service Provider. In the event that performance is impossible for objective reasons, the Administrator gives the User the opportunity to use the voucher by reserving other services/goods from the Platform during the validity period of the Voucher.
10. In the event that the User does not appear on the reserved date and at the scheduled time for the performance of the service or appears and refuses to accept the performance, the Voucher is considered used and the Administrator does not owe the User a refund of the funds.
11. The User may make a reservation during the validity period of the Voucher. The date of the reservation must be within the validity period of the voucher or within 30 calendar days after its expiration. If a reservation is made after the expiration of the validity period of the voucher, in the event of a change or cancellation of the reservation by the User, the voucher will be considered used and the Administrator does not owe the User a refund, and the Contractor is not obliged to perform the service.
12. The Administrator is not liable for damages incurred during/as a result of the performance of the services/use of the goods, as such claims can only be filed directly with the Contractor.
13. The Administrator is not responsible for compliance with all applicable legal requirements regarding the provision of the relevant service/goods by the Contractor, and only he is responsible to the Users/third parties.
14. The Administrator does not guarantee that any service/goods selected by the Users for which the purchased Voucher or service specified therein will be used will be available for the entire period of validity of the Voucher, given the inability to provide some services/goods in a particular season, as well as the possibility that the Contractor may cease to offer the services/goods or change the originally planned place of performance thereof. In this case, the User may use the Voucher for any other service/goods offered on the Platform during the period of validity of the Voucher.
15. For some of the offers published on the Platform, it is possible to make a reservation simultaneously with the purchase of the Voucher, in which case the Voucher Purchase Agreement and the Distance Selling Agreement for Services/Goods will be deemed to have been concluded on the same date.
16. The distance selling contract does not include insurance and other conditions, except those expressly stated in the terms of the offer.
17. The user of the services/goods under the Distance Selling Agreement may only be an adult. Minors may use the services/goods only with the express written consent of a parent/guardian or, where permitted, with an adult companion.
18. For some of the services offered, for safety reasons, the Contractor may require the User to meet additional requirements such as age, weight, height, absence of health problems, etc. In this case, the Contractor has the right to refuse to perform the service if the User does not meet the appropriate requirements.
19. By concluding the Distance Selling Agreement, the User declares that he is aware of his obligation to sign a statement of informed consent/waiver given to him by the Service Provider immediately before the provision of the latter, when this is necessary for the activities of the Service Provider. In the event that the User refuses to sign this statement, the Service Provider is not obliged to perform the services, and the Administrator is not obliged to refund the amount paid.

VI.6. Promotional codes

1. In certain cases, the Administrator may provide a discount code (“Promotional Code”) to the specific User at its discretion and under conditions set by the Administrator.
2. The Promotional Code can only be used once by the User to whom it is provided, for the purchase of one Voucher for the use of goods/services on the Platform, with the discount specified in the Promotional Code.
3. The promotional code has a certain validity period during which the User can use the promotional code when purchasing a Voucher. The promotional code cannot be extended beyond its validity period – that is, after the expiration of the period, the promotional code becomes invalid and cannot be used.
4. The voucher purchased with the promotional code has an expiration date specified in the Voucher terms and conditions.
5. The user may exercise the right to cancel the voucher, purchased with a promo code, and request a refund, but only for the amounts actually paid by the user.
6. Only one promotional code can be used to purchase one Voucher.
7. The promotional code can only be used by the User to whom it is given and cannot be assigned to third parties.
8. The Administrator reserves the right, in case of suspicion of illegal use of the Promotional Code, to request additional evidence of acquisition of the discount code.
9. The unique voucher code can only be used to request a reservation for a specific good/service on the Platform and cannot be used as a promotional code for the purchase of another Voucher or as part of the payment for another Voucher.

VII. Additional conditions

1. These General Terms and Conditions may be revised and updated at any time by the Administrator. The User undertakes to familiarize himself with the current General Terms and Conditions before using the Platform. By continuing to use the Platform, the User expressly agrees to the changes made.
2. An integral part of the General Terms and Conditions are the Privacy Policy (https://gifto.mk/privacy/), Cookie Policy (https://gifto.mk/cookies/), Voucher Purchase Rules (https://gifto.mk/help/), Cancellation Policy ( https://gifto.mk/return/ ) – by accepting the General Terms and Conditions, the User declares that he is familiar with and accepts the aforementioned documents.
3. The Administrator has the right to use for advertising purposes, free of charge, any comments, reviews, materials published by Users on the platform and is not obliged to list the names of the Users for this purpose.
4. Users have the right to send any complaints regarding the relations between the parties to the Administrator by sending an e-mail to [email protected] . All disputes arising from or relating to the Agreement concluded between the parties or any additional agreements thereto, including disputes arising from or relating to interpretation, invalidity, non-fulfillment or termination, shall be resolved by mutual agreement. If no agreement is reached between the parties, the dispute shall first be resolved through the mediation of the Consumer Protection Commission (Consumer Protection Commission) and only when that is impossible, shall it be referred to the competent court in Skopje.
5. The Parties declare that in the event that any of the clauses under these General Terms and Conditions is/are invalid, this shall not invalidate the Agreement, the other clauses or its parts. The invalid clause shall be replaced by the mandatory rules of law or established practice.
6. For all matters not covered by these General Terms and Conditions, the existing legislation of the Republic of North Macedonia shall apply.

INFORMATION ABOUT GIFTO 2023 LLC Skopje

1. Merchant name: GIFTO 2023 LLC Skopje
2. Contact details: Skopje, Zagrebska Street, No. 7A-8; [email protected]
3. Registration in public registers: EMBS: 7689063 EDB: 4080023616538
4. Supervisors:

4.1. Personal Data Protection Agency:

[email protected]

website: https://azlp.mk/

4.2. State Market Inspectorate

Address: Skopje ul. Luj Pasteur no. 1, floor 3

Phone: + 389 (0)2 3162 341

Website: https://www.dpi.gov.mk/index.php/mk/contact

If you have any questions and/or comments regarding the Platform, you can contact us via the page https://gifto.mk/contact/

Last updated: March 2025